“We do get a lot of envious customers/suppliers. They all fall in love with our ERP as they see it in action”

-Pascal Behr, CEO & co-founder of Cytosurge AG.

Overview

• Company: Cytosurge AG
• Industry: Nanotechnology / Life Sciences
• Location: Switzerland
• Type: ETH Zurich spin-off
• Apps: CRM, Sales, Purchase, MRP, Projects, Website, eCommerce, HR
  

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The Challenge

Cytosurge initially relied on basic ERP tools, spreadsheets, and disconnected web applications.

However, as production scaled and the team grew, this approach created major limitations:

• Fragmented systems with no integration
• Limited visibility across products, quality, and customers
• Manual processes that did not scale with manufacturing complexity
• Inability to support eCommerce and modern digital experiences

As a result, operations became increasingly difficult to manage and maintain.

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The Solution

Cytosurge implemented Odoo as a fully integrated platform to centralize operations.

Implementation highlights:

• Unified CRM, sales, purchasing, and manufacturing (MRP)
• Integrated website and eCommerce platform
• Centralized project management and customer data
• End-to-end traceability across production and delivery
  

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What Made It Work

• Full integration: Connected all business functions in a single system
• Scalable foundation: Supported growth in both team size and production complexity
• Digital-first approach: Combined ERP with website and customer portal
• Process visibility: Enabled complete traceability across manufacturing workflows
  

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Results

• 3x increase in website traffic after digital modernization
• Improved customer satisfaction through transparency and access to documentation
• Centralized operations across all core business functions
• Reduced operational complexity by eliminating disconnected systems

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Impact

Initially adopted to replace fragmented tools, Odoo became the operational backbone of Cytosurge.

Consequently, the company now manages nearly all business processes within a single, integrated system that supports both innovation and scale.

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Key Takeaway

Odoo enabled Cytosurge to transition from fragmented tools to a fully integrated platform, improving visibility, customer experience, and scalability in a highly technical and precision-driven industry.